Support Options

RealSimGear provides a number of support options for customers:

  • Free Support Options
    • Self-Service - Customers can refer to our RealSimGear Support Site for setup guides and help articles
    • Email - Send an email to our support team via support@realsimgear.com - Response is typically within 24 business hours.
    • Chat - Open up the chat window on the lower right corner from any location on our website - Response is typically within 24 business hours.
    • Phone - Customers can also call our main number, 858-274-1203 and choose option 2.  Generally customers will leave a detailed message with phone number, email and description of the problem.  The RealSimGear support team will respond with a return call or email with helpful information.  Response is generally within 24 hours

      ** Free support options do not include remote login assistance
  • Paid Support Options
    • Remote login assistance - $199/hr - A member of the support team will schedule a time with the customer to remotely access the system, evaluate the issue, and remotely solve if possible.  Click the link below to purchase a remote login assistance session (minimum 1 hour additional time billed as needed).
    • Proactive Maintenance and Premium Support - $499 - $2349/year depending on the system you have purchased.  With this service, you have access to a priority email/phone number for all issues related to your simulator system or hardware and response time is typically 4 business hours.  A support technician will schedule a time to remotely connect to your system, perform any required/necessary updates as well as solve any issues found or reported. 
      ** Please contact the RealSimGear Sales team via sales@realsimgear.com for more information.