FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Are returns accepted?
RealSimGear branded products can be returned for any reason within 30 days of receiving the product, with some exceptions. Please see our return policy for complete details,
Where do you ship from?
All our orders ship from our wearhouse in San Diego, California, USA.
Do you ship Internationally?
Yes, we ship worldwide. Cost may may vary, so please contact our team for any specific costs.
Do you repair products?
Yes, if under warranty, we will either repair the product or replace it with a new version if deemed unable to repair.
Orders
Below are some of are common questions about orders
Do you offer onsite setup?
Onsite installation & training is included with most of our turnkey systems. For components we do offer standard support and assistance with initial setup.
How do I track my order?
A shipping confirmation and tracking number will be emailed to you from info@realsimgear.com.
Can I cancel my order?
Yes, you can cancel anytime prior to your order shipping for a full refund.
General
Will the power pack work in other countries?
Yes, our power packs work with 110-240v. Please note, our power packs have US pins for USA outlets. Other countries will require an adapter for the power pack to fit local power outlets.
What currency do you use on your website?
All our prices are in US Dollars.