International Shipping for RealSimGear Flight Simulators: Your Questions Answered

At RealSimGear, we're dedicated to bringing realistic, immersive flight simulation experiences to aviation enthusiasts and professionals around the world. We understand that purchasing high-quality simulator equipment internationally can prompt questions regarding shipping, installation, and ongoing support. To help you navigate these important details, we've addressed the most common inquiries about our international shipping process below.

How Are RealSimGear Simulators Shipped Internationally?

RealSimGear flight simulators are carefully packaged and shipped using FedEx air freight services. This method ensures reliability, speed, and safe handling of your valuable equipment. Typically, customers can expect transit times to range between 4-6 business days, depending on their destination country. Each shipment includes detailed tracking information, enabling you to closely monitor your simulator's journey from our facility directly to your doorstep.  While the shipping costs for your system will be calculated and billed as part of your order, you may need to pay local duties or taxes once the system arrives.

Are the Simulators Configured for International Voltage Requirements?

Yes, our simulators are built and tested with careful attention to international voltage and electrical standards. Whether you are located in North America, Europe, Asia, Australia, or anywhere else around the globe, your RealSimGear flight simulator will arrive fully compatible with your local power requirements. 

How Are External TVs or Monitors Handled?

To streamline logistics and minimize shipping costs, external TV screens or monitors used with our simulators are sourced locally in your country or region. By coordinating directly with suppliers close to your location, we ensure that these larger, fragile components are delivered efficiently and cost-effectively. This method also significantly reduces the risk of damage during shipping, as shorter local transportation is safer for such sensitive equipment.

What Is the White Glove Premium Setup Service?

RealSimGear offers an optional White Glove Premium Setup Service designed to provide peace of mind for customers who prefer professional assistance during installation. Our expert team will manage every detail, from carefully unpacking the simulator components to complete assembly, testing, calibration and training. This service ensures your simulator is fully operational and optimized for the highest level of realism and performance. Although this premium service is available at an additional cost, many customers find the convenience and confidence it provides to be an invaluable addition to their purchase.

What Level of Support Can I Expect Internationally?

At RealSimGear, excellent customer support is an integral part of our commitment to quality. Recognizing the diverse locations of our international customers, we maintain an extended-hours support team dedicated to addressing your inquiries promptly, regardless of your time zone. Our skilled technicians are ready to provide remote troubleshooting, operational guidance, and technical assistance, ensuring you get the most from your simulator.

Are Local Installation and Support Services Available?

In select regions, we have partnered with trusted local resellers who provide specialized installation and after-sales support services. For example, customers located in Europe have access to our local reseller Aerosoft who can not only deliver personalized installation services but also offer ongoing support and maintenance. Leveraging the expertise of these regional partners allows us to deliver faster, more customized, and culturally attuned support solutions, enhancing your overall experience.

Our Commitment to Your Satisfaction

At RealSimGear, we strive to make your international flight simulator purchase as smooth and straightforward as possible. By using reliable shipping methods, local sourcing strategies, customized setup options, and responsive global support services, we ensure every step of your purchase meets the high standards that aviation enthusiasts and professionals expect.

Should you have additional questions or specific requirements regarding your international shipment, our team is always ready to help. Contact us directly via our website at realsimgear.com or reach out to our dedicated support specialists to discuss your needs further.